In the cutthroat employment market of today, recent graduates look for chances that provide learning, development, and a stage on which to display their abilities.
An amazing opportunity for freshmen is offered by Cognizant, a leading global provider of professional services, in the Associate role.
This blog post will give a thorough rundown of the Cognizant Associate position, including information on the job description, duties, necessary skills, and company history. Now let’s get started!
About Cognizant
One of the top providers of professional services globally, Cognizant (Nasdaq-100: CTSH) specializes in assisting businesses in modernizing their technology, rethinking their workflows, and revolutionizing customer experiences in order to stay competitive in a world that is changing quickly.
Cognizant, a global company with operations in more than 40 nations, is committed to innovation and quality, using technology and consulting services to provide measurable business outcomes.
Job Role: Associate
Job Title and Location
- Job Title: Associate
- Location: Chennai
- Company: Cognizant
At Cognizant, the Associate role is a fundamental role that combines process management, client engagement, and technical expertise. This position is essential to maintaining efficient operations and providing customers with top-notch services.
Key Responsibilities: Associate role at Cognizant
Business/Customer Responsibilities
- Tasks related to Standard Operating Procedures (SOP): Associates are expected to carry out SOP tasks with a thorough comprehension of the client environment. This involves making improvements to SOPs in order to increase their efficacy and efficiency.
- Compliance and Security: It’s critical to follow client security and compliance guidelines. To keep the public safe and secure, associates must make sure that everything they do complies with these requirements.
- Change Management: The customer’s change management procedure should be followed when implementing authorized change requests. This guarantees seamless transfers and little interruptions to business as usual.
- Incident Life Cycle Management: Associates are in charge of overseeing the incident life cycle in accordance with the ITIL/BIC frameworks. This entails effectively monitoring, addressing, and concluding occurrences.
- Customer Communication: It’s imperative to follow the customer communication protocol. At all times, associates need to make sure that communication is efficient, professional, and clear.
- Productivity Objectives: The engagement depends on meeting the specified productivity objectives. Associates need to make a regular effort to meet these goals.
Project/Process Responsibilities
- Customer happiness (CSAT) Feedback: Improving customer happiness and service quality requires reviewing CSAT feedback and swiftly putting corrective measures into place.
- Critsit Process Participation: Associates take part in the critical situation (Critsit) process in order to expedite the resolution of events. This entails working together with different teams to resolve and lessen problems.
- Incident Logging and Triage: Accurate incident logging and triaging is crucial. This aids in setting priorities and successfully handling problems.
- Coordination with Resolver Groups: Working in tandem with resolver groups, carriers, and vendors guarantees that events are handled by the appropriate specialists and results in speedier responses.
- Escalation and Troubleshooting: Timely and efficient problem-solving is ensured by troubleshooting escalated events or problems and referring/escalating them to the appropriate organizations (vendors/Level 3).
- Knowledge management: One aspect of the job is adding to knowledge articles and FAQ databases. This contributes to the creation of an extensive knowledge base for later use.
- Continuous Service Improvement (CSI): Improving customer satisfaction and service delivery can be achieved by participating in CSI plans.
- Induction Documents: A seamless onboarding process for new employees is ensured by creating induction documents in collaboration with pertinent parties. This entails giving them the instruction and knowledge required to enable them to transition into their positions successfully.
- Floor Management: A collaborative and productive work atmosphere is guaranteed by efficient floor management. On the floor, associates help to keep everything efficient and in order.
Team/People Responsibilities
- Skill Assessment and Intervention: Maintaining a high-performing team requires ongoing skill assessments as well as aid with intervention. Associates assist their colleagues in developing their abilities.
- Knowledge Sharing Sessions: Encouraging a culture of learning and cooperation within the team can be achieved by proactive participation in knowledge-sharing sessions.
- Programs for Organizational Innovation: Encouraging team members to take part in these initiatives fosters innovation and ongoing development.
- Buddy System for New Hires: Assisting new hires in settling in and understanding their tasks is more effective when you play the role of a buddy.
- Acknowledgment and Incentives (R&R): Proposing awards for group or individual accomplishments guarantees that diligence and superiority are acknowledged and compensated.
- Performance Ratings: Encouraging the team lead to provide recommendations for performance ratings contributes to the fairness and transparency of performance evaluations.
Organizational Responsibilities
Participation in Technology Events: Keeping the team informed about the newest developments and trends requires them to make contributions to and attend all organizational technology events as well as knowledge-sharing forums.
Policy Adherence: Upholding corporate procedures and rules, such as Cognizant’s LP timeframes and security standards, is essential to preserving operational effectiveness and compliance.
Recruitment Drives: Taking part in recruitment drives adds to the organization’s diversity and growth by attracting fresh talent.
Must-Have Skills
Ansible: Mastery of this potent automation technology is a prerequisite for the Associate position. This ability is necessary to increase operational efficiency and automate IT procedures.
Benefits
Professional Development and Advancement
Learning Opportunities: Through training courses and certifications, Cognizant offers opportunities for ongoing education. Employees benefit from this by developing their talents and staying current with market developments.
Career Advancement: By utilizing their experience and knowledge, Associates can advance to higher jobs within the company with a defined career path.- Competitive Salary
Attractive Salary: To ensure that workers are fairly compensated for their contributions, Cognizant pays competitive salaries that are in accordance with industry norms. - Comprehensive Benefits Package
Complete Benefits Package Health Insurance: Ensuring employees and their families are well-protected, comprehensive health insurance plans cover medical, dental, and vision costs. - Work-Life Harmony
Cognizant provides its employees with flexible working hours, which enable them to successfully manage their personal and professional life.
How to Apply
- Go to the page for careers: Visit the official Cognizant careers website.
- Examine Job Details: To make sure the qualifications, duties, and other information fit your profile, click the job listing.
- Get Your Resume Ready: Revise your CV to emphasize your experiences, education, and related jobs. Make it fit the criteria of the job.
- Send in Your Application: After selecting the “Apply Now” option, fill out the essential fields and upload your resume along with any other files that are needed.
Conclusion
At Cognizant, the Associate function is a dynamic and versatile role that calls for a combination of process management skills, customer service prowess, and technical knowledge.
It provides a platform for advancement inside a preeminent international company.
FAQs
What is the main responsibility of a Cognizant Associate?
Performing SOP tasks, handling problems, and making contributions to ongoing service enhancements are the main responsibilities of the function.Which credentials are necessary for this position?
Usually, one needs a bachelor’s degree in science, commerce, engineering, or a related profession.Which technical competencies are necessary for an Associate?
Ansible proficiency is crucial, as are other pertinent technical abilities.What role does an Associate play in ensuring client satisfaction?
by efficiently handling problems and putting remedial measures into place in response to CSAT input.In the field of knowledge management, what does an Associate do?
Associates edit knowledge articles, add to the FAQ database, and take part in knowledge-sharing events.
