Are you a recent graduate looking to start a fulfilling career?
GlobalLogic: Pioneers in Digital Engineering
As a pioneer in digital engineering, GlobalLogic is dedicated to assisting companies all over the world in creating cutting-edge goods, services, and digital experiences fit for the contemporary day.
Through the integration of experience design, complicated engineering, and data expertise, GlobalLogic enables its clients to quickly transform into digital organizations that are prepared for the future and to see new possibilities.
With its global network of engineering centers and design studios, GlobalLogic, which has its headquarters in the heart of Silicon Valley, shares its extensive knowledge.
The company’s global reach enables it to serve a wide range of industries, such as semiconductors, technology, healthcare and life sciences, manufacturing, automotive, communications, financial services, and media and entertainment.
As part of the Social Innovation Business, GlobalLogic, a Hitachi Group Company under Hitachi, Ltd. (TSE: 6501), drives innovation using data and technology to promote a sustainable society and improved standard of living.
Understanding the Role of an Support Analyst at GlobalLogic
What is a Support Analyst?
A Support Analyst is essential to maintaining the efficiency of technological systems and offering assistance to customers.
To efficiently answer clients’ concerns, this role entails addressing technical issues, taking part in problem-solving activities, and keeping in touch with clients.
Support Analyst at GlobalLogic play a crucial part in upholding the company’s reputation for innovation and strong service standards.
Support Analyst play a crucial role in making sure that clients’ technical problems are promptly fixed so they may take full advantage of GlobalLogic’s state-of-the-art digital solutions.
Support Analyst contributes to maintaining GlobalLogic’s standing as a dependable and creative partner in digital transformation by interacting with clients continuously, managing critical issues, and working with international teams.
Driving Innovation Through Support
At GlobalLogic, Support Analyst are inventors as well as troubleshooters. Their work helps clients seamlessly move into the digital enterprises of the future, which furthers the company’s objective.
To tackle challenging issues and provide outstanding digital experiences, entails utilizing GlobalLogic’s broad experience design, technical capabilities, and data expertise.
Support Analyst play a vital role in the company’s broader mission of assisting clients in envisioning the impossible and realizing it through exceptional digital engineering.
Requirements:: Support Analyst
If you want to work at GlobalLogic as a Support Analyst, you must be aware of the particular qualifications needed for the position. Below is a thorough explanation of the essential requirements and standards:
1) Willingness to Work Early Morning/Late Night Shifts
Shifts: Late Night/Early Morning: Applicants must be willing to work at non-standard times according to Indian Standard Time (IST).
This is essential to ensuring smooth client support and satisfying the demands of diverse international projects.
2) Willingness to Work Rotationally in 24x7 Shifts
Rotational Shift schedule: 24 x 7: The function requires the ability to work all day and all night in a rotating shift schedule.
This guarantees clients around the world will always have assistance and availability.
3) Outstanding English communication skills both in writing and speaking
Continuous Client Interaction: Fluency in English communication is essential. The position requires frequent client engagement, thus the capacity to communicate technical knowledge in a clear, professional manner is crucial.
4) International Technical Support Experience (B2B Preferred)
International Experience: Candidates with prior experience offering technical support to clients internationally, especially in a business-to-business (B2B) setting, are given preference.
This background aids in comprehending the various demands and expectations of clients.
5) Knowledge of Issue Prioritization and High-Priority Issue Handling
- Prioritizing challenges according to their severity and effect on the business is a skill that candidates should possess.
- High-Priority Issue with: It is essential to have experience with high-priority issues in an effective and efficient manner. This guarantees that urgent issues are resolved quickly to reduce downtime and disturbance.
6) Participation in Bridge Calls
Participating in bridge calls is an essential aspect of the job. When interacting with multiple parties during significant incidents or intricate problem-solving scenarios, these calls are crucial.
7) Experience in Command Center/NOC or Infrastructure Alert Handling
- Experience with Command Centers/NOCs: It is preferred to have knowledge with Network Operations Centers (NOCs) or environments akin to them. This expertise aids in the efficient management and observation of infrastructure warnings.
- Handling warnings: Being able to react and handle infrastructure warnings effectively guarantees that possible problems are found and fixed quickly.
8) Report Generation from Tools
Report Generation: It’s essential to be able to create and analyze reports using a variety of technologies.
To give stakeholders information and updates, entails recording problems, fixes, and performance indicators.
9) Effective Collaboration Across Functional Teams on a Global Scale
Global Team Collaboration: The position necessitates tight collaboration with functional teams located in several geographic locations.
It needs strong teamwork abilities to coordinate efforts and accomplish shared objectives.
10) Proactive and possessing exceptional analytical, organizational, problem-solving, and time management abilities
- Action-Oriented: Applicants ought to be anticipatory and prepared to take the lead in addressing problems.
- Organizational Skills: To effectively handle several jobs and projects, one needs strong organizational skills.
- Analytical Skills: It’s essential to be able to examine complicated issues and come up with workable answers.
- Skills for Solving Problems: Proficient problem-solving abilities guarantee prompt and efficient resolution of problems.
- Time management: Managing several objectives and meeting deadlines require effective time management abilities.
You may make a good impression on GlobalLogic as a candidate for the Support Analyst position by fulfilling these specific requirements.
To guarantee the best possible client service and satisfaction, this role emphasizes problem-solving, teamwork, and communication skills in addition to technical expertise.
Job Responsibilities:
Recognize and look at signals pertaining to applications or infrastructure.
Engage the person or team on call for any alerts that need to be handled by another team.
incredibly prompt reaction and action.
Apply Here: Support Analyst role at GlobalLogic
- Job Designation: Support Analyst
- Salary: 3-6 LPA
- Qualification: Degree or equivalent relevant experience required
- Experience: 0 to 3+ Years
- Organization Name: GlobalLogic
- Website: GlobalLogic
- Industry: IT
- Type: Privately Held
- Locations: Hyderabad, Telangana
- Mode: Hybrid
What They Provide
- Interesting Projects: They concentrate on sectors such as telecom, media, retail, healthcare, and high-tech. Several amazing international businesses and executives that adore the products they create for them are on their client list.
Collaborative Environment: Working in an open, relaxed atmosphere with a diverse group of exceptionally brilliant individuals can help you develop your talents. You could even work abroad in one of their global centers or client facilities!
Work-Life Balance: GlobalLogic places a high priority on work-life balance, which is why they provide paid time off and vacations, flexible work schedules, and options for remote work.
Professional Development: Their committed Learning & Development team frequently arranges professional certifications, stress management courses, technical and soft skill trainings, and communication skills training (GL Vantage, Toast Master).
Growth Opportunities
Excellent growth prospects are provided by the Support Analyst role. You can advance into project management, specialized technical jobs, or senior support roles as you gain experience.
GlobalLogic offers a plethora of avenues for professional growth, including internal job postings, mentorship, and training programs.
Empowering Teams Globally
Support analyst at GlobalLogic operate in cross-functional, worldwide teams in a collaborative atmosphere. In order to handle and resolve client issues in a timely and efficient manner, this partnership is essential.
Support analyst and their coworkers collaborate to guarantee that GlobalLogic’s clients receive the best possible support and service, which helps to maintain the company’s position as a leader in digital engineering.
Applying for the Role
Application Process
When you’re prepared to apply, click the job link I’ve provided below. To submit your application, Click Here
There are multiple steps in the GlobalLogic Support Analyst application process. Here’s how to get around it:
- Resume preparation: Write a strong CV that highlights your qualifications, experiences, and pertinent education. Highlight your ability to solve problems, communicate effectively, and have any prior experience providing technical support.
- Cover Letter: Compose a tailored cover letter outlining your reasons for wanting to be a support analyst and how your qualifications meet the position’s needs.
- Online Application: Use the recruitment portals or the official Global Logic website to submit your application. Make sure that all of your information is correct and current. click the job link I’ve provided below. To submit your application, Click Here
- Interviews: Get ready for several interview rounds that will include behavioral and technical questions. Show off your technical proficiency, problem-solving abilities, and client-interacting capabilities.
Tips for a Successful Application
- Study: Find out about the products, customers, and workplace culture of GlobalLogic.
Practice: Go through typical technical support scenarios and participate in simulated interviews. - Be Enthusiastic: Let them know how excited you are about the position and how much you want to help the team.Find out about the products, customers, and workplace culture of GlobalLogic.
- Practice: Go through typical technical support scenarios and participate in simulated interviews.
- Be Enthusiastic: Let them know how excited you are about the position and how much you want to help the team.
Conclusion:
For recent graduates wishing to begin their careers in technical assistance, joining GlobalLogic as an Support Analyst in 2024 is a good option.
You can start down a fulfilling job route by comprehending the role, being well-prepared, and accepting the obstacles. In addition to offering invaluable expertise, this position presents fantastic prospects for advancement within the technology sector.
